Meal Menu Choices on the Parent Portal or Parent App
If your school has the Meal Menus functionality enabled, you can choose your child's meals in advance using the Meal Choices area!
Please note that once the deadline your school has set passes, you can see, but no longer edit your meal choices - please contact your school if you'd like to change your choice.
On the Parent Portal
From the main Parent Portal page, click Quick Actions and select Meals.
You'll be taken to the Meal Choices page, where you will be presented with a list of Meals that have available menus to choose from. You can see past meals by using the Academic Year drop-down menu.
You can then see the Meal Choices page:
You can see your child's meal account balance at the top - if this balance is negative it will be highlighted in red.
You can top up the balance via card payment using the Top up account button. You can see more about topping up here: Reviewing Balances and Adding Top Ups
On the page you can see all future dates you can select a meal for:
Deadline passed - the deadline your school has set to make a meal choice has passed and cannot be edited by you. Your child's teacher can amend their choice while taking the register, or you can contact your school if you'd like to change what meal your child is going to have.
School holiday - no choices available. Your school has set this day as a non-school day. Please contact your school (please do not contact Arbor) if this is incorrect.
No choices made - click to select the meal your child will have.
Meal Choice - you've set a meal choice already, but you can click it to change your choice.
Adding and confirming choices
To choose a meal (for a single meal or a week):
Click on a day to view meal options for that week.
Select your choices from the drop-down next to each day.
Ensure days without choices are set to No Choice selected (you can update these later).
Click the green Process button to confirm.
You can identify which choices are unconfirmed by looking for the words "In basket" and by referring to the warning banner at the top of the page, alerting you that there are Meal choices in basket.
Click on the Go to your basket link in the banner or head to My Items > My Payments using the top menu to view your pending choices.
If your balance is sufficient, clicking Checkout confirms your selections instantly. If not, you'll need to enter your card details to pay the difference before confirming your choices.
Editing choices
To edit a meal choice that has already been made, you must first remove the current meal choice. If you do not do this first, you see a red warning message alerting you that "you cannot add a meal choice for [the date], because one already exists. Please remove the existing meal choice first" when you try to change the meal choice.
To remove a meal choice:
Click on the day you want to change to open the edit screen.
Update the meal choice to No Choice Selected using the dropdown
Click the green Process button to delete the choice
This reverts the day to No choices selected.
On the Parent App
Click the three lines to access your main menu, then click on Meals.
You'll be taken to the Meal Choices page, where you will be presented with a list of Meals that have available menus to choose from. You can see past meals by using the Academic Year drop-down menu.
Click on a meal.
You can then see the Meal Choices page:
You can see your child's meal account balance at the top - if this balance is negative it will be highlighted in red.
You can top up the balance via card payment using the Top up account button. You can see more about topping up here: Reviewing Balances and Adding Top Ups
On the page, you can see all future dates you can select a meal for:
Deadline passed - the deadline your school has set to make a meal choice has passed and cannot be edited by you. Your child's teacher can amend their choice while taking the register, or you can contact your school if you'd like to change what meal your child is going to have.
School holiday - no choices available. Your school has set this day as a non-school day. Please contact your school (please do not contact Arbor) if this is incorrect.
No choices made - click to select the meal your child will have.
Meal Choice - you've set a meal choice already, but you can click it to change your choice.
Adding and confirming choices
To choose a meal (for a single meal or a week):
Click on a day to view meal options for that week.
Select your choices from the drop-down next to each day.
Ensure days without choices are set to No Choice selected (you can update these later).
Click the green Process button to confirm.
Editing choices
To edit a meal choice that has already been made, you must first remove the current meal choice.
If you do not do this first, you see a warning message pop up alerting you that There was a problem when you try to change the meal choice and press Process.
To remove a meal choice to get rid of the There was a problem message:
Click on the day you want to change to open the edit screen.
Update the meal choice to No Choice Selected using the dropdown
Click the green Process button to delete the choice
This reverts the day to No choices selected.